1. Scope and Application

  • These shipping terms apply to all products shipped by Soluciones De Espacio, hereinafter “the company.” By confirming a purchase, the customer accepts these conditions.

2. Shipping Options

  • Soluciones De Espacio offers various shipping options depending on the customer’s location and the type of product. Shipping options may include standard, express, and priority shipping.
  • Shipping fees are calculated at checkout and depend on product weight, distance, and the selected shipping method.

3. Delivery Time

  • Estimated delivery times are provided at the time of order confirmation. Standard shipments generally take 3 to 7 business days, while express or priority shipping may reduce delivery times depending on availability.
  • Soluciones De Espacio commits to processing and dispatching orders as quickly as possible, but is not liable for delays caused by circumstances beyond its control (such as natural disasters or external logistics issues).

4. Shipping Confirmation and Tracking

  • Once the order has been processed and shipped, the customer will receive a confirmation email with a tracking number. This number allows the customer to track their package through the designated carrier.

5. Changes and Cancellations to Shipping

  • Once an order has been processed and shipped, changes to the delivery address are not permitted. In cases of urgent need, the customer should contact our customer service as soon as possible to check available options.
  • Cancellations are only possible before the order has been dispatched.

6. Shipping Costs and Fees

  • Shipping costs vary by location and product weight. Any additional fees, such as duties or taxes applicable at the destination, are the customer’s responsibility.

7. Returns and Refunds Policy

  • If the customer is not satisfied with their purchase, they may initiate a return process within 14 days of receiving the order. Products must be in their original, unused condition.
  • Return shipping costs are the customer’s responsibility unless the product is defective or the error is attributable to Soluciones De Espacio.

8. International Shipping

  • Soluciones De Espacio offers international shipping with specific rates and delivery times depending on the destination country. The customer is responsible for any additional taxes or duties in their country.
  • Shipping times may vary due to customs regulations. The company is not responsible for delays caused by customs inspections.

9. Limited Liability

  • Soluciones De Espacio is committed to delivering the order to the address provided by the customer, but is not liable if the customer provides an incorrect or incomplete address.
  • In case of loss or damage during shipping, the company reserves the right to investigate the case and proceed with possible compensation or product reshipment.

10. Contact and Customer Support

  • For any questions or issues related to shipping, the customer may contact our customer service team at gerencia@solucionesdeespacio.com or through our customer support line.